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• • How does EVV visit verification work?

    Caregivers clock in and out from their phone with GPS, and we check they are at the client’s address. The client signs at clock-out. When a visit falls outside the rules, the override is recorded with a reason and a full audit trail, on every plan.

  • Can caregivers clock in without a strong cell signal?

    Yes. Our caregiver app saves clock-ins and ADL logs on the phone while the signal is down and syncs them as soon as it reconnects, on every plan.

• • How do you handle Medicaid authorizations and reauth alerts?

    Each client has an authorization with a unit budget, a date range, and a payer. As caregivers clock out, hours and units burn down in real time. Reauth alerts fire automatically when an authorization is within 14 days of expiring or below 10% of its remaining units, so you never deliver care you can’t bill for.

  • Is the platform HIPAA compliant?

    Yes. All client and caregiver data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based with comprehensive audit trails. Our infrastructure runs on SOC 2 compliant hosting — PHI security is built in, not bolted on.

• • How long does onboarding take?

    Most agencies are running live shifts within a week. Importing your caregiver roster, client list, and authorizations typically takes one to two business days. Scale customers get a dedicated success manager who runs onboarding end-to-end so your office team isn’t pulled away from operations.